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Goldblatt Partners LLP – AODA Multi-Year Accessibility Plan


In compliance with the Accessibility for Ontarians with Disabilities Act 2005 (the “AODA”), this 2014-21 accessibility plan outlines the policies and practices that Goldblatt Partners has and/or will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Goldblatt Partners is committed to treating all people in a respectful way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the accessibility requirements under the AODA and meeting the needs of people with disabilities in a timely manner.  To that end, we will endeavour to prevent and remove barriers to accessibility, as set out below.

Accessible Emergency Information

Upon request, Goldblatt Partners will provide clients and the public with publicly available emergency information in an accessible format.

When necessary, we will provide employees with disabilities with individualized emergency response information.


Goldblatt Partners will ensure that training is provided to partners and employees on Ontario’s accessibility laws and on the Human Rights Code (the “Code”) as it relates to people with disabilities. Training will be provided to members of the firm in a way that is appropriate to their duties.

The following  training will be provided:

  • Members of the firm will receive mandatory training on the requirements of the accessibility standards, as set out in the Integrated Accessibility Standards, O. Reg 191/11 and on the requirements of the Code as they pertain to persons with disabilities, as required by s. 7 of O. Reg 191/11. Training will be provided orally in workshops and/or with written training materials.
  • Training will be provided as part of our orientation for newly hired employees and on an ongoing basis, whenever changes are made to relevant policies and procedures.
  • Goldblatt Partners will continue to provide mandatory Accessible Customer Service Training to members of the firm consistent with its “Accessible Customer Service Policy” and as required by s. 6 of O. Reg 429/07.
  • Goldblatt Partners will keep a record of the training provided, including the dates on which the training is provided and the number of individuals to whom it is provided.

Information and communications

Goldblatt Partners is committed to meeting the communication needs of people with disabilities.   We have taken the following steps to ensure existing feedback processes are accessible:

  • Clients and members of the public can provide feedback through a number of options and formats including in writing, email, phone, fax and personal visits to one of our offices.
  • Where a response to the feedback is requested in an accessible format, Goldblatt Partners representatives consult with the recipient to ensure the accessible format is appropriate.
  • Goldblatt Partners staff have been trained to provide services and receive feedback in a manner compliant with the AODA Customer Service Accessibility Standards for persons with disabilities.

Upon request, Goldblatt Partners will provide or arrange for the provision of accessible formats and communications supports for persons with disabilities.  This will be done in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.  We will consult with people with disabilities to determine their specific needs.

Website and web content

Except where meeting this requirement is not practicable, Goldblatt Partners is taking steps to ensure its website and content on that site conforms with WCAG 2.0, Level A.

On an ongoing basis, Goldblatt Partners will also ensure that new web content is compatible with WCAG 2.0, Level A or higher, when developed.

Similarly, except where meeting this requirement is not practicable, Goldblatt Partners will ensure all website(s) and web content conform with WCAG 2.0, Level AA by January 1, 2021.


Goldblatt Partners is committed to fair and accessible employment practices.

Goldblatt Partners will take the following steps, by January 1, 2016 and ongoing, to notify the public and employees that, when requested, accommodations will be made for people with disabilities during the recruitment and assessment processes and when people are hired:

  • Internal and External job postings for employment opportunities at Goldblatt Partners will continue to reflect Goldblatt Partners commitment to the AODA and the availability of accommodations for applicants with disabilities in the recruitment process.
  • Upon request, Goldblatt Partners shall offer applicants selected for an interview accommodation during the interview process. Goldblatt Partners shall consult with applicants to determine and provide suitable accommodation commensurate with their accessibility needs.
  • With the consent of the unions, the next collective agreements signed between Goldblatt Partners and its employees’ unions, will be updated to include Goldblatt Partners commitment to AODA principles and to accommodating employees with disabilities.
  • Similarly, any new employment contracts signed between an employee and Goldblatt Partners will include a reference to Goldblatt Partners commitment to AODA principles and to accommodating employees with disabilities.

Goldblatt Partners will take the following steps to formalize the process for developing individual accommodation plans and return-to-work plans for employees that have been absent due to a disability:

  • Requests for accommodation will be dealt with on a one-on-one basis, in consultation with the union where applicable and requested, and the privacy of the employee will be reasonably protected.
  • Individual accommodation plans and return-to-work plans will be in writing and kept on file confidentially.  Plans will be reviewed periodically and updated as required.

Goldblatt Partners is committed to ensuring that the accessibility needs of employees are taken into account whenever performance management, career development and redeployment processes are implemented. Feedback and coaching will be provided in a manner that is accessible to employees with disabilities.

Design of Public Spaces

Goldblatt Partners will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its offices.

Policy Review

Goldblatt Partners will review and update this policy at least once every five years.

On regular basis, Goldblatt Partners will also assess, review, and where necessary, amend its policies and procedures to ensure compliance with the AODA.

For more information

For more information about this this accessibility plan, or to obtain accessible formats of this document free upon request, contact:

In Toronto:  Mandy Wojcik
Tel:   416-979-4230
Toll Free: 1-800-387-5422 or 1-866-746-5291
Fax:  416-591-7333
Email:  Mandy Wojcik

In Ottawa:  Colleen Bauman
Tel:  613-482-2463
Toll Free:  1-888-746-6881
Fax:  613-235-3041
Email:  Colleen Bauman


Notice of Accessibility of Documents

Goldblatt Partners LLP strives for excellence in serving all of our clients. We are committed to ensuring that persons with disabilities have equal access to our legal services and receive the same quality of services, in a manner that respects their dignity and independence.

Goldblatt Partners has adopted the policies required by the Accessibility Standards for Customer Service enacted under the Accessibility for Ontarians with Disabilities Act, 2005 , which reflect the longstanding practice and commitment of our firm to accommodate the needs of persons with disabilities in the provision of our services, and to eliminate barriers that may impede access to our services.

Goldblatt Partners LLP will provide any person with a copy of the document(s) required under the Customer Service Standard, Ontario Regulation 429/07 upon request. These documents include the following policies and procedures:

  • Accessible Customer Service Policy (including Feedback Process)
  • Guidelines for Use of Respectful Terminology and for Communicating with People with Disabilities
  • Guidelines for Interacting with Someone who uses an Assistive Device
  • Guidelines for Interacting with Someone who relies on a Service Animal
  • Guidelines for Interacting with Someone who is Accompanied by a Support Person
  • Temporary Disruption

For copies of these documents or more information please contact:

In Toronto:

Mandy Wojcik
Tel: 416-979-4230
Toll Free:  1-800-387-5422  or  1-866-746-5291
Fax: 416-591-7333

Email:  Mandy Wojcik

In Ottawa:

Colleen Bauman
Tel: 613-482-2463
Toll Free:  1-888-746-6881
Fax: 613-235-3041

Email: Colleen Bauman